How Databricks IT Transforms Enterprise with a Product-Pushed Strategy


The Databricks IT group has grown quickly during the last 12 months, partnering carefully with stakeholders throughout all features to remodel the enterprise. Some might ask: Why would IT function with a product-driven mindset? Isn’t that the position of R&D or Product perform? On this weblog put up, you’ll hear from just a few IT product specialists on what a product-driven IT group means to them and the way they put that method into observe. Powering the corporate’s laser deal with buyer wants, Databricks IT implements the identical buyer obsession within the pursuit of optimum enterprise processes, know-how options and outcomes. 

Nafeesa Ahmed

 Nafeesa Ahmed headshot

Hi there! I’m Nafeesa, and I joined Databricks simply over a 12 months in the past as a Enterprise Techniques Analyst within the Data Know-how org. Over the previous few months, I’ve had the chance to transition into Product Administration, driving probably the most necessary transformation initiatives for the corporate: a consumption-based gross sales movement method. The IT group at Databricks is a Product-led org, and we take pleasure in designing and constructing instruments and techniques for our stakeholders that remove ache factors and convey effectivity to on a regular basis processes. We’ve established ourselves as valued companions for enterprise stakeholders, defining the roadmap for each enterprise perform, not simply sole executors of know-how.

In my position, my key activity is to design merchandise and instruments that might assist scale our gross sales consumption movement. I’m working to outline a product that might make monitoring, implementing, forecasting and reporting on the consumption for the Databricks product suite simpler than ever earlier than, driving deeper adoption of the consumption mindset throughout the corporate. For example, I’ve carried out end-user UX interviews and surveys to grasp how gross sales reps and answer architects work together with numerous instruments to trace consumption. The interviews have been purely observational and non-prescriptive. My aim was to collect info on how present techniques and instruments are getting used (or not used!).  With the assistance of a UX specialist, this information helped me design a consumer expertise that’s intuitive and addresses the ache factors in present techniques and instruments. Some fast wins, like fewer clicks to navigate a requirement capability plan, have been nicely acquired. 

Outdoors of labor, I prefer to spend time with my household and love knitting. I’m a nature lover and have served on the editorial board of the native chapter of Sierra Membership previously and took part in seashore cleanups.

Arpita Sharan 

Arpita Sharan


I joined the Databricks IT crew in Could 2022, as a product specialist dealing with the Quoting, CLM and Billing Techniques utilized by our Gross sales, Finance, and Authorized groups. 

You could be questioning: Why do we’d like a product specialist in IT?  A Product Specialist (identical to a Product Supervisor in a Product Org) is the one that identifies the shopper want or the bigger enterprise aims {that a} product or function will fulfill, articulates what success appears to be like like for the product, and rallies a crew to show that imaginative and prescient right into a actuality. The distinction between an Engineering product supervisor and an IT product specialist is the Buyer Group they cater to; we in IT serve the wants of inner clients, whereas the Engineering PMs deal with the wants of exterior clients.

The aim of a product specialist is to construct and/or implement world-class options that allow elevated income and improved effectivity and effectiveness of our enterprise groups (Gross sales, Operations, Finance, Buyer Success, and so forth.) by streamlining processes, introducing end-to-end automation, and supporting our stakeholders by adoption. 

My work at Databricks entails constructing techniques that our Gross sales groups use to barter contracts with potential and present clients on new offers, upsells and renewals. As well as, as soon as a buyer locations their order, we decide how the order will get provisioned and delivered after which will get subsequently billed.

At Databricks, I discover my work as a product specialist extremely fulfilling, because it provides me the chance to continuously attempt towards fixing Buyer issues – massive or small! Although I’ve been doing an identical position for fairly a while at earlier employers, Databricks threw up a singular problem (or ought to I say alternative) to construct options from the bottom up and assist our clients and enterprise scale to help our huge progress projections for an rising Consumption based mostly Billing & Income mannequin. 

It has been an incredible studying expertise, and I’ve loved each second during the last six months. The Databricks profession web site says that it provides people a possibility to do the very best work of their careers, and I believe the outline is spot on. You get to work with the neatest people who find themselves splendidly welcoming and collaborative. Right here, you get an opportunity to work on distinctive issues and get to make a distinction within the course of. 

Along with my curiosity in being a product specialist, I like interacting with individuals, organizing occasions, cooking, entertaining and all the pieces artistic. My newest curiosity is inside design, and I used it to revamp my home final 12 months throughout renovations.

Monika Korolczuk

Monika Korolczuk

Databricks is an unbelievable firm, the place hundreds of Bricksters unite to allow a complete platform for massive-scale information engineering, information warehouse, and collaborative information science. Bricksters are truth-seeking and customer-obsessed irrespective of which division they be part of, and I’m pleased to share how that appears in IT. 

I joined the Databricks IT division specializing in HR techniques, instruments and processes that allow clean experiences for all Bricksters. As a Product Specialist within the HR area, I work carefully with enterprise companions throughout HR, in addition to different features, to determine ache factors and brainstorm optimum options. Typically this implies leveraging present instruments and constructing helpful integrations, during which case I work with my companions on the Individuals Techniques crew. Different instances, this implies constructing customized, homegrown options, the place I get to work with an excellent growth crew to create new functions from scratch.

One instance of a customized answer I helped drive is an internet utility, constructed by our dev crew, that allows efficiency calibration course of for Engineering. Engineering leaders use the app to overview and talk about proposed efficiency rankings for every worker and guarantee they’re assessed pretty throughout the division. It’s a type of “behind the scenes” features of working a enterprise, the place the method appears pretty customary, but it all the time has its distinctive flavors throughout completely different industries and even enterprise models. Our crew designed a brand new instrument obsessing over our inner clients (Engineering crew) and continued tuning the applying after its preliminary rollout. The product mindset we apply in IT is just like that you could be see in Product or R&D organizations; our predominant aim is to resolve our (inner) clients’ issues, so their work is smoother and extra satisfying total.

If I’m not busy with my stakeholders, product documentation or participating with the dev crew, then you will see me sipping “faux tea” with my three-year-old daughter or experimenting within the kitchen with vegan pastry recipes.

If you want to turn out to be part of our product-driven tradition at Databricks, and try our Careers web site.


Leave a Reply